Overview
From our beginning in 1993, OCI has delivered high quality contacts for our customers leaving their callers feeling satisfied with what they were looking to get the first time.
As the recognized conversion leaders, we look at your business from all angles and identify opportunities to maximize revenue and deliver forward thinking solutions to more effectively market your products and services.
With our Hybrid On-site/At-Home model we provide our customers with three different solutions giving you the ability to choose which option will meet and exceed your campaign needs. Our distinct solutions are designed to exceed your expectations and not just appease your callers. Proven solutions that deliver superior results!
Earth (Shared) - This solution offers a wider scope of expertise, specializing in high volume of inbound calls to insure every call receives the attention it deserves. This group works to maximize your revenue by maintaining high conversions and cultivating an experience for the customer that represents your brand and image.
Wind (Semi-Dedicated) - These agents offer greater expertise for one particular client, but field calls for other clients as well within the same category providing an intense focus. They take calls for their priority clients first, and are an affordable alternative to dedicated agents.
Fire (Dedicated Agents) - This solution offers highly skilled agents who are dedicated to your specific campaign. This allows them to understand your callers needs and maximize the opportunities for greater revenue on every single call. This group is also responsible for delivering solutions that will increase customer loyalty and satisfaction, improve retention, and drive higher first call resolutions.
