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O'Currance Teleservices Expands
Bangerter Call Center Facility
Adding Enhanced Security and Sense
of Style
SALT LAKE CITY, January 24,
2006 O'Currance Teleservices, a premier provider of
inbound telemarketing products and services, has expanded and
renovated its Bangerter call center office facility to manage
the growth of its clients and employees, by implementing an
enhanced security system and by improving the aesthetics of
the call center office space.
To help facilitate the growth of its clients and to
further ensure the security and confidentiality of client
accounts, O'Currance added an enhanced security system that
meets Visa Compliance. The system includes 24-hour
surveillance cameras that monitor the entire facility. The
system provides a security-code lock system that can only be
accessed by using an employee key card.
O'Currance was recently named one of the fastest-growing
companies in Utah and as part of our growth it was necessary
to upgrade security for our clients and to create additional
space for new employees, said Dave Meine, Executive Vice
President of O'Currance. Not only does our Bangerter call
center facility include enhanced security, it allows us to
double our sales agents by expanding to 110 employee stations,
an increase of 74 stations from our original facility. To
further improve our call center facility, all of the employee
stations are now equipped with new Dell computers.
In the past year, O'Currance's administrative and
executive staff has doubled in size. As part of the
remodel, O'Currance has built brand new offices to accommodate
all executive and administrative staff members.
O'Currance has also pursued an aesthetically pleasing
environment. Previously, the call center was built in an
enclosed area with separate employee stations without access
to windows. With the remodel, the call center walls were
removed resulting in one contiguous office space, utilizing
natural sunlight as a main source of light. O'Currance has
also modernized the overall look and feel of the call center
by adding Tuscany colors of sage, rusted burgundy and soft
honey yellow.
The aesthetic changes to the call center facility create
a sophisticated environment that pleases clientele and
contributes to employee moral and spirit, said Terah Wood,
Human Resources Director at O'Currance. Our improved call
center will enhance employee productivity and will assist us
in recruiting more talented sales agents that are looking for
a company that really cares about its employees.
Founded in 1994, O'Currance has led the way in the
development of web-based virtual offices and remote telesales
agents. Its innovative approach to taking inbound calls from
virtual offices is fast becoming an industry standard.
O'Currance, headquarted in Salt Lake City, offers a variety of
services including telemarketing, telesales and call center
operations. For more information visit: http://www.ocurrance.com/. |