O'Currance Teleservices Hires J. Fraga as Training Manager

SALT LAKE CITY-July 17, 2006-O'Currance Teleservices, a premier provider of inbound telemarketing products and services, recently hired J. Fraga as the Salt Lake City call center training manager.

With 14 years of experience in management training, Fraga will provide O'Currance with all levels of training, including instruction for employees, management and executive positions. Prior to joining O'Currance, Fraga worked for various companies where he developed leadership skills by attending team diversity, optimism, conflict resolution, organization and goal-setting workshops.

Fraga is responsible for creating an outlined training program, which will include a leader's guide for each product that O'Currance sells as well as training designed to improve employee communication with customers. With this training program, O'Currance Teleservices will be able to provide new and current employees with a comprehensive and on-going training guide to help them improve their communication and sales skills at O'Currance.  

"We feel very fortunate to have J. Fraga as part of our management team," said Blake Rigby, President of O'Currance. "At O'Currance, we recognize the importance of investing in our employees' knowledge and skills development. We know that Fraga will design and implement training programs that will provide our employees with the tools they need to be successful."

"In the short time I have been with the company, I have felt that the training programs we are beginning to implement are improving business relationships and positively affecting sales," said Fraga. "I am excited to be with a company that gives me the flexibility to focus my attention on helping employees build a rapport with customers and with each other in order to improve their sales strategies."

Founded in 1994, O'Currance Teleservices has led the way in the development of web-based virtual offices and remote telesales agents.  Its innovative approach to taking inbound calls from virtual offices is fast becoming an industry standard.  O'Currance, headquarted in Salt Lake City, offers a variety of services including telemarketing, telesales and call center operations.  For more information, visit http://www.ocurrance.com/.